Ecopipo’s Love or return Scheme

If you would like to try Ecopipo nappies, but you want to make sure they’re the right nappy for you and your baby, why not sign up to our ‘Love or Return’ scheme?

How does it work?

  • Choose from one of the three nappy bundles, listed below
  • Once you have received your nappy bundle, you have 30 days to use and fall in love with them!
  • Get unlimited guidance and support for the entire period of the trial from Jenni, our experienced Ecopipo Nappy Champion (and beyond, if you decide to keep them!)
  • Jenni will be in touch to confirm your trial start date and you will be able to chat to her via email or through her Facebook page, Jenni’s Cloth Nappies -Ecopipo Scotland @Jenni’sclothnappies if you have any concerns.

Then if you decide after 30 days that Ecopipo is not right for you, you can return them and get most of your investment back (Terms and conditions apply)

Please note

We can only allow one ‘Option’ per UK household, per year. Any returned Nappies or nappy accessories must be in good working order and meet criteria set out in our Terms and Conditions.

Terms and Conditions
Q: Why is this scheme for me?

We believe this is the safest way to buy brand new, reusable nappies from a company you aren’t familiar with. You need to make sure these nappies are going to work, for you and your baby. So, if you aren’t convinced after 30 days, you get the majority of your investment back!

Q: Will I get any support my trial?

Absolutely! Expert advice and support are at the heart of the Ecopipo Love or Return scheme. We want to make sure you get all your questions answered, so we’re providing you with a hotline to our Nappy Champion Jenni, a real-life cloth bum mum, who will answer any questions you may have, during your trial, and beyond!

You can also talk to Jenni before you get your bundle, simply get in touch here.

Q: Are the nappies for this scheme brand new?

Yes, all nappies in the Love or Return scheme are brand new!

Q: What will it happen if I decided to keep the nappies?

Well firstly, we’d be delighted you’ve found your ideal nappy!

If you chose Option 1, we would give you a voucher for £10.00 or if you chose Option 2 we’d give you a voucher for £6.00, which you can spend at ‘Jenni’s cloth nappies’.

Q: What do I need to do if I decide to return the nappies?

If you decide they’re not for you, you must tell us in writing (email) no later than the day before your trial expires, then send the nappies back to us. Please include your full contact information including name, address and phone number, along with the date your trial started.

If the nappies arrive at Ecopipo HQ without any written notification, nappies cannot be refunded.

Q: How can I get my money back?

Once we get your returned nappies, we will just check that they are in good working order and meet the criteria set out in the Terms and conditions. If they meet the requirements and we have received all the items, we will refund the money you paid for them via the payment method you used.

Please note there is a non-refundable fee for each option. These fees and any postage fees will not be refunded.

Q: Can I choose my colours and prints?

Of course! We want you and your baby to love your Ecopipo cloth nappies! We hope you enjoy all the colours and prints we have on offer.

Q: Do I have to pay for postage if I return the nappies?

Yes, you are responsible for the cost of returning any nappies to us. We recommend you use ‘Royal Mail 2nd class signed for’ and obtain proof of postage, otherwise we will not be able to deal with your return if the parcel gets lost or misplaced in the mail.

Q: What if my nappies get lost or damaged?

If you lose or damage a nappy during your trial, we will not be able to refund your money.

Although manufacturing defects are very rare if they do occur they are neither your problem nor your responsibility. Every nappy has up to 2-year Ecopipo guarantee, which is valid throughout the trial and after, if you decide to keep the nappies. Check our guarantee conditions here.

Q: What if I want to keep only one or two of the nappies and return the rest?

Not a problem, we will refund the money you paid for just the nappies you would like to return, however please note the full administration fee is non-refundable neither the voucher for further purchases.

Q: When does the 30-day trial begin?

Your 30-day trial begins from the date your package arrives and signed for, not from the date of dispatch.

We will check this with the Royal Mail and we will send you an email to confirm the exact dates of your trial.

Q: Is the return address in the UK?

Yes! We are based in Northern Ireland Once you have notified us in writing that you’re returning any nappies, please send them following our, Terms and conditions, to Ecopipo UK, 1 Churchill Crescent, Bangor, Co. Down, BT20 5 RN