Ecopipo’s Love or return Scheme
Are you thinking of giving Ecopipo cloth nappies a go?
For only £ 2.50 per nappy, Ecopipo Love or Return Scheme is an easy way to check out if Ecopipo cloth nappies are the right ones for your little one.
Did you know that apart from being mega cute and super easy to use, Ecopipo cloth nappies are insanely absorbent?
If you want to know if Ecopipo cloth nappies are right for you and your baby, you could avail of Ecopipo Love or Return Scheme.
This is your opportunity to find out why many parents have made Ecopipo cloth nappies their go-to nappy for their little ones!
How does this scheme work?
When you buy 3 nappies under Ecopipo’s Love or Return Scheme, you have the chance to fell in love with them.
However, if they are not the right nappies for you and your baby, you can return them
Benefits of Ecopipo Love or Return Scheme:
- Use your nappies for a trial period of 30 days while you receive guidance and support from Jenni, our Ecopipo champion, during the whole trial and any time after that, if you decide to keep them!
- Keep them and receive a 20% discount on your next purchase, including nappies and accessories.
Will I get all my money back if I decide to return the nappies?
If you wish to return the nappies you will receive the money you paid for them minus £2.50 per nappy, which is the non-refundable fee to manage the scheme.
Can’t wait to start your trial?
Send Jenni a message now
jennisclothnappies@hotmail.com
Q: Is this scheme for me?
A: With the right support it is easier to overcome any problem you might encounter when using a new nappy.
Cloth nappies can be tricky for some parents; however, this scheme enables you to test out our daytime nappies (pockets and AI2) or our night nappies, without the risk of buying nappies that will not work for you and your little one.
If despite the support you have received from Jenni, you decide that Ecopipo cloth nappies aren’t for you, at least you can say you gave them a go, and you would have only spent £7.50 plus P&P.
Q: Will I get any advice on their use during my trial?
A: Yeap! This is the core of this scheme. You will receive expert advice from the word go from Jenni, a very experienced Ecopipo cloth bum mum! Jenni will be advising you before you get your nappies, during the trial, and after the trial, if you decide to keep your nappies.
Q: Are the nappies for this scheme brand new?
A: Positive! All nappies are brand new!
Q: What will it happen if I decided to keep the nappies?
A: We will be delighted for you, as you have found they work for you! Keeping all your nappies will give you an automatic discount of 20% on your next purchase when you buy them directly with our Ecopipo champion.
Q: What do I need to do if I decide to return the nappies?
A: Please note that if you have decided to return the nappies, it is your responsibility to let us know in writing no later than the day before the date of your trial is going to expire.
Q: How can I get my money back?
A: Once we get your returned nappies we will check that they are in good working order, and if so, we will refund the money you paid for them minus £7.50 (£2.50 per nappy) for the scheme fee.
Q: Can I choose my colours and prints?
A: Of course! We want you to love your Ecopipo cloth nappies and colours and prints are part of it. However, you will only be able to choose from our current stock.
Q: Do I have to pay for the postage if I return the nappies?
A: YES, you are responsible for the cost of returning any nappies to us, therefore we strongly recommend you to use Royal Mail 2nd class signed for and obtain proof of postage, as otherwise, we will not be able to deal with your return if the parcel gets lost or misplaced in the mail.
Q: What if my nappies get lost or damaged?
A: If you lose or damage a nappy during your trial, we will not be able to refund your money.
However, manufacturing defects are very rare and they are neither your problem nor your responsibility. Every nappy has its full Ecopipo guarantee and it will be valid during the trial.
Q: What if I want to keep only one or two of the nappies and return the rest?
A: No worries, we will refund the money you paid for them, minus the £2.50 of each of the nappies you are returning.
Q: When do the 30 days begin?
A: Your 30-day trial begins from the date your package is delivered and signed for, not the date of dispatch. We will check this with Royal mail and we will send you an email to give you the exact dates of your trial.
Q: How much will it cost me to try these nappies?
A: You will be charged the full RRP for at least three nappies, you can choose if you only want pocket nappies or only night nappies or a combination.
For the night nappies, we suggest you include a wrap in your order as this nappy is not waterproof. However, if you have already another wrap or a wool soaker, you can use it.
All orders will have a charge of £4.00 for packaging and postage only to UK addresses.
Q: Where I can get more info?
A: Jenni will help you with your queries and any further questions you might have.
You can also contact Jenni on her social media jenniclothnappies_ecopippscotland on Fb or ecopipo_scotland on IG
Q: When I can start?
A: The sooner you get in touch with Jenni, the quicker you can start!
Q: What do I need to do?
A: Contact Jenni and let her know that you are interested in the Ecopipo Love or Return Scheme.
Just send an email to Jenni now
jennisclothnappies@hotmail.com
.
Please note
We can only allow one ‘Option’ per UK household, per year. Any returned Nappies or nappy accessories must be in good working order and meet criteria set out in our Terms and Conditions.
Q: Why is this scheme for me?
We believe this is the safest way to buy brand new, reusable nappies from a company you aren’t familiar with. You need to make sure these nappies are going to work, for you and your baby. So, if you aren’t convinced after 30 days, you get the majority of your investment back!
Q: Will I get any support my trial?
Absolutely! Expert advice and support are at the heart of the Ecopipo Love or Return scheme. We want to make sure you get all your questions answered, so we’re providing you with a hotline to our Nappy Champion Jenni, a real-life cloth bum mum, who will answer any questions you may have, during your trial, and beyond!
You can also talk to Jenni before you get your bundle, simply get in touch here.
Q: Are the nappies for this scheme brand new?
Yes, all nappies in the Love or Return scheme are brand new!
Q: What will it happen if I decided to keep the nappies?
Well firstly, we’d be delighted you’ve found your ideal nappy!
If you chose Option 1, we would give you a voucher for £10.00 or if you chose Option 2 we’d give you a voucher for £6.00, which you can spend at ‘Jenni’s cloth nappies’.
Q: What do I need to do if I decide to return the nappies?
If you decide they’re not for you, you must tell us in writing (email) no later than the day before your trial expires, then send the nappies back to us. Please include your full contact information including name, address and phone number, along with the date your trial started.
If the nappies arrive at Ecopipo HQ without any written notification, nappies cannot be refunded.
Q: How can I get my money back?
Once we get your returned nappies, we will just check that they are in good working order and meet the criteria set out in the Terms and conditions. If they meet the requirements and we have received all the items, we will refund the money you paid for them via the payment method you used.
Please note there is a non-refundable fee for each option. These fees and any postage fees will not be refunded.
Q: Can I choose my colours and prints?
Of course! We want you and your baby to love your Ecopipo cloth nappies! We hope you enjoy all the colours and prints we have on offer.
Q: Do I have to pay for postage if I return the nappies?
Yes, you are responsible for the cost of returning any nappies to us. We recommend you use ‘Royal Mail 2nd class signed for’ and obtain proof of postage, otherwise we will not be able to deal with your return if the parcel gets lost or misplaced in the mail.
Q: What if my nappies get lost or damaged?
If you lose or damage a nappy during your trial, we will not be able to refund your money.
Although manufacturing defects are very rare if they do occur they are neither your problem nor your responsibility. Every nappy has up to 2-year Ecopipo guarantee, which is valid throughout the trial and after, if you decide to keep the nappies. Check our guarantee conditions here.
Q: What if I want to keep only one or two of the nappies and return the rest?
Not a problem, we will refund the money you paid for just the nappies you would like to return, however please note the full administration fee is non-refundable neither the voucher for further purchases.
Q: When does the 30-day trial begin?
Your 30-day trial begins from the date your package arrives and signed for, not from the date of dispatch.
We will check this with the Royal Mail and we will send you an email to confirm the exact dates of your trial.
Q: Is the return address in the UK?
Yes! We are based in Northern Ireland Once you have notified us in writing that you’re returning any nappies, please send them following our, Terms and conditions, to Ecopipo UK, 1 Churchill Crescent, Bangor, Co. Down, BT20 5 RN