Ecopipo® Guarantee Policy

Thank you for buying Ecopipo® nappies. When you buy our nappies, we want you to know that your 100% satisfaction is our highest priority.
We guarantee that our products will be free of defects in workmanship when you first receive them, please see our returns and refunds and that after reasonable use, as part of a rotation of nappies, your Ecopipo® nappies will be still in working order.
Some parts of our pocket nappies, our wraps, our nigh nappies, our training pants, and our swim nappies have an extended guarantee of up to two years. We hope this table helps you to find quickly the length and the type of guarantee:

Product Poppers/Snaps PUL Velcro Elastic Seam Stitching defects Zip fastener
Ecopipo pockets (onesize and newborn) 2 years 2 years 2 years 2 years 90 days NA
Night Nappies 2 years NA 2 years NA 90 days NA
Training pants 2 years 2 years NA 2 years 90 days NA
Swim nappies 2 years NA NA 2 years 90 days NA
Ecobebé AI2 nappies 1 year 1 year NA 1 year 90 days NA
Lubella pads 6 years 2 years NA NA 90 days NA
Lubella wetbags NA 2 years NA NA 90 days 2 years
Ecopipo wetbags NA 2 years NA NA 90 days 2 years

 

Here there is more detail information about the guarantee’s cover.
1. Snap defects: Two-year guarantee for Ecopipo® and One-year guarantee for Ecobebé®
Defects in snaps refer to any problems you might encounter with the correct functioning of the snaps. In the rare case that the snaps do not work, we will replace the nappy (we will not replace the absorbents).
Please note that we will not repair or replace products without proper proof of purchase from us or one of our retailers.
2. PUL or waterproof layer:
Any defect causing total or partial detachment of the waterproof layer. This is valid only in all nappies purchased after January 2012. The nappy will be replaced by one of the same or similar model (we will not replace the absorbents).
Please note that we will not replace products without proper proof of purchase from us or one of our retailers.
However the PUL can be ruined by the use of chlorine or bleach, or any other chemicals that we do not recommend to wash your Ecopipo® or Ecobebé® cloth nappies, please refer to the washing instructions.
Problems with PUL may also arise if you set the tumble dryer at a high temperature, or by ironing or boiling the nappies, or exposing them to strong direct sunlight for more than one hour is really hot days and more than 3 hours in sunny days. In any of these circumstances, the guarantee will not be valid.

Ecopipo UK WILL NOT ACCEPT THE SO-CALLED “TEA TOWEL TEST” AS A PROOF OF WATERPROOF PROBLEMS

3. Elastic:
By drying at the right temperature, and avoiding the use of chlorine, Ecopipo® nappies’ elastics will work for a minimum of two years. If this is not the case, we will replace the nappy.
The guarantee will not apply if elastic has been damaged due to excessive stretching during drying, use of bleach or overheating of nappy in the tumble dryer.
The guarantee is valid only for elastic legs and waist in pocket nappies or in AIO (not applicable for elastics of inner rails or barriers).
The guarantee for the elastics will not apply to Adjustable Night Nappies. Please refer to the washing instructions to check what you need to do to help to preserve the useful life of this type of nappies.
Please note that we will not replace products without proper proof of purchase from us or one of our retailers.
4. Seam stitching defects: (90-day guarantee for both Ecopipo® and Ecobebé® cloth nappies.
If you notice any defect in the seams of the product, we will replace your nappy.
Please note that we will not replace products without proper proof of purchase from us or one of our retailers.
Stitching defects also applied in inserts, pads, and boosters. In this case, we will replace them, but we will not replace the nappy cover.
5. Hook and Loop (Velcro): Two-year guarantee for Ecopipo®
Defects in Hook and Loop (Velcro) relate to the little spikes not pasting properly. In the rare case that this happens, we will replace the nappy. The warranty will not apply if the Hook and loop has been damaged due to excessive improper washing technique, use of bleach or overheating of nappy in the tumble dryer and excess of fluff on the loop side. Please note that we will not replace products without proper proof of purchase from us or one of our retailers.

Our guarantee does not cover:
• Sizing problems
Nappies might not fit snuggly on all babies, however as baby grows, all nappies will fit. If you are unsure and decide to change your mind you can exchange or refund your nappy. Please see our full returns and refunds.
• Leaks
We will do our best to solve any problem of leakage, however, leakage (unless, due to delamination of PUL) is not covered by our extended guarantee. We will always be keen to give you the right advice to keep any problems to a minimum. Please refer to our FAQ section.
• Fabric wear
We use the best possible materials to make our Ecopipo® products. However, some factors such as the laundry technique can affect the life of the nappies. Fabric wear does not affect the operation of the product and is not covered by our warranty. To keep your nappies looking as new, we suggest you follow the washing instructions carefully to extend the fabric life.
• The bamboo fabric in Adjustable night nappies is only protected from stitching problems detected in the first 3 months of purchase, or for hook and loop and snap problems. Any tear and wear are not covered in the guarantee, but to extend its life, please follow washing instructions closely!
• Absorbents are not included in the extended guarantee.

Important notice
We will endeavor to help you in any way we can if any other circumstances arise.
In Ecopipo® UK we want you to be 100% satisfied with your purchase, if you have any questions about the use of the nappies, their washing or for any guarantee validation queries, please send us an email to [email protected] , we will answer all your queries within 24 hours.
Many thanks
Team Ecopipo® UK