Processing your order
Our automatic system only shows items that are in stock. In the rare case of the goods not found in our stock, we will contact you as soon as possible by email or text. You may choose to swap the product or have a partial/full refund.
Reducing waste and reusing as much as possible, is at the heart of our eco-friendly business ethic, therefore to prepare our parcels for delivery, we reuse packaging where possible, including any clean box from our local shops, or even cereal packaging too!
We do our best to dispatch all orders within 24 hours and try our hardest to provide same day dispatch for orders placed before 12 noon; however, this is not something we can guarantee.
Once you receive our email telling you we have completed processing your order, please allow between 3 to 5 days for delivery. Due to the Covid-19 situation, Royal Mail is experiencing some delays, please check here their daily Covid-19 updates
We only process and dispatch orders from Monday to Friday using the following couriers:
Our couriers and their fees
For UK orders, including Northern Ireland:
- Royal Mail Second class signed for all orders up to 2 kg of weight and for all orders that qualify for free postage orders and weight no more than 2 kg.
- Parcel Force fully tracked and sign for orders above 2 kg.
For the whole of the UK, all orders over £50 qualify for free postage. However, if you require a quicker option, please send us an email at info@ecopipo.co.uk and we will let you know the extra cost for 24 hours delivered (excluding Saturdays and Sundays).
For the rest of Europe:
We can ship any of our products to any country in the European Union or to any countries that belong to the European Free Trade Association (EFTA) or any other country in the European continent.
We have Authorised Distributors in different countries in Europe. We always encourage you to buy from them, as this will reduce your postage cost.
Our system will automatically calculate the weight of your order and will provide you with at least two options for you to choose from.
If in any doubt please do not hesitate to contact us at info@ecopipo.co.uk
The following fees apply for deliveries via Royal Mail International within Europe for orders up to 1.5 kg
| Destination | All Europe |
| Royal Mail International Standard (Untracked) up to 100 gr | £5.00 |
| Royal Mail International Signed for up to 100 gr | £8.00 |
| Royal Mail International Standard (Untracked) up to 500 gr | £7.50 |
| Royal Mail International Signed for up to 500 gr | £11.55 |
| Royal Mail International Standard (Untracked) up to 1 kg | £9.65 |
| Royal Mail International Signed for up to 1 kg | £13.55 |
| Royal Mail International Standard (Untracked) up to 1.5 kg | £11.50 |
| Royal Mail International Signed for up to 1.5 kg | £14.75 |
For all Royal Mail International Standard, prices are exempt from VAT for EU destinations. It includes compensation for up to £20.00
For all Royal Mail International Standard Signed for, prices are exempt from VAT for EU destinations. It includes compensation of up to £50.00
For full details check here for Royal Mail International compensation terms and conditions
For orders that weigh over 1.5 kg and up to 6 kg the following fees apply
Republic of Ireland:
Are you registered with the Parcel Motel Service?
Take advantage of the cheaper postage fee or even get our free delivery option (please note this option in only on our end, you will still have to pay the Parcel Motel fee)
On the delivery information you must provide your Parcel Motel ID number and use the following address:
1a McKinney Rd, Newtownabbey, Co. Antrim, BT36 4PE, Northern Ireland
Parcel Motel Collection Up to 2 kg £4.00 Order value less than £50.00
Parcel Motel Collection up to 2 kg Free in orders with a value from £50.00 to £100.00
Parcel Motel Collection from 2.1 kg to 6.00 kg £6.00
If you are not registered with Parcel Motel, the following postage fees apply:
Parcel Force Tracked from 1.501 kg to 4 kg £15.00
Parcel Force Tracked and insured from 1.501 kg to 4 kg £26.00
Parcel Force Tracked from 4.001 kg to 6 kg £17.00
Parcel Force Tracked and insured from 4.001 kg to 6 kg £31.00
Eurozone A: Austria; Belgium; Germany: Netherlands; France and Denmark
Parcel Force tracked from 1.501 kg to 4 kg £15.00
Parcel Force tracked and insured from 1.501 kg to 4 kg £26.00
Parcel Force tracked from 4.1 to 6kg £17.00
Tracked and insured from 4.1 kg to 6kg £31.00
Eurozone B: Italy, Poland, Czech Republic
Tracked from 1.501 kg to 6kg £17.00
Tracked and insured from 1.501 kg to 6 kg £28.00
Eurozone C: Hungary, Slovakia, Spain, Sweden, Switzerland
Tracked from 1.501 kg to 4 kg £19.00
Tracked and insured from 1.501 kg to 4 kg £30.00
Tracked from 4.1 kg to 6 kg £37.50
Tracked and insured from 1.501 kg to 4 kg £49.50
Eurozone D: Slovenia, Lithuania; Greece
Tracked from 1.501 kg to 6 kg £22.00
Tracked and insured from 1.501 kg to 6 kg £33.00
Eurozone E: Finland; Romania; Croatia; Bulgaria; Estonia
Tracked from 1.501 kg to 6 kg £25.00
Tracked and insured from 1.501 kg to 6 kg £37.00
Eurozone F: Monaco; Latvia
Tracked from 1.501 kg to 4 kg £30.00
Tracked and insured from 1.501 kg to 4 kg £41.00
Tracked from 4.001 kg to 6 kg £35.00
Tracked and insured from 4.001 kg to 6 kg £47.00
Eurozone G: Andorra; Bosnia-Herzegovina
Tracked from 1.501 kg to 4 kg £35.00
Tracked and insured from 1.501 kg to 4 kg £46.00
Tracked from 4.001 kg to 6 kg £50.00
Tracked and insured from 1.501 kg to 4 kg £62.00
These parcels are sent via Parcel Force and delivered by its subsidiary company GSL within the whole of Europe, their whole journey is trackable.
We will send your tracking number once your parcel is booked.
Please note that delivery times are taking up to three weeks with these services, due to restrictions caused by Covid 19.
Check here the current information from Parcel Force, regarding the terms and changes due to Covid-19
The booking of your parcel is carried out via Postage supermarket
When choosing the insured options, this covers the full value of your order. Terms and conditions apply
You can check the status of your order by contacting us by e-mail at info@ecopipo.co.uk
For full delivery conditions please refers to couriers’ own policies using the links below
Returns
If you need or want to return your product, read here the terms regarding returns and refunds
Missing or undelivered parcels?
If you do not receive your order within 7 days please contact us at info@ecopipo.co.uk
In cases where courier cards have been left at your address, but parcels are not collected, the parcel will be returned to us. In these cases, you may be required to pay additional postage costs for the item to be re-sent.
Before ordering please bear this in mind if you have holidays planned and will not be available to receive your parcel.
On the rare occasion, a parcel gets lost in transit when using a carrier, we will resend the item once it has been confirmed lost by the carrier. We will then pursue our loss with them.
To support our claim we need you to write a letter stating that the goods were not delivered to you personally, neither left in a secure place in your house nor left with a neighbour.
If a delivery attempt was unsuccessful because the parcel was refused at the delivery address, the courier will contact you to arrange a re-delivery and in most instances, you will be charged a re-delivery fee to cover costs.
Please note that it is your responsibility to ensure that any security gate personnel are aware of expected deliveries.
Any item which is damaged or faulty upon arrival should be reported to us within 7 days of receipt so that we may take the appropriate action. Please see our Ecopipo Terms and conditions.
At Ecopipo®UK we have 100% customer satisfaction at the top of our customer care policy and we will deal with any problems which may arise on an individual basis, promptly and we will do our utmost to ensure that you are totally satisfied.
If you are in any doubt at all, please send us an e-mail at info@ecopipo.co.uk and with the issue and a contact telephone number and we will get back to you as soon as possible.